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• What if you are too busy to visit the Post Offices during office hours?

• Where do you go if you need to do postal transactions- from stamps to road tax  and bill payments, Encashment of Postal Orders and Money Orders, as well as parcel collection and sending Poslaju parcels, after office hours?

Now you can visit out extended hours Post Offices at the following States:

Pos Malaysia Berhad

Pos Malaysia Berhad (PMB) is Malaysia’s premier physical communications provider. With its vision to be “Your Trusted Partner”, PMB’s vast experience as well as its vast network spanning across the country forms a solid backbone to support PMB’s expansion and development strategy.

PMB has a widespread network of 686 post offices all over the country in addition to our network of mini post offices, mobile post offices, postal agents and stamp agents, making it one of the most extensive retail network in Malaysia.

For normal opening office hour, please visit Post Office Opening Hours | Pos Malaysia

List of post offices with extended operating hours:

States	Post Offices	Operating Days	Operating Hours
Kedah / Perlis
	Pejabat Pos Tesco Sungai Petani	Sat – Thurs	1000 – 1800
		Friday	0900 – 1200
Pulau Pinang
	Tesco	Mon – Sat	1000 – 1800
		1st Sat of the month	1100 – 1500
		Sun	1200 – 1800
	Carrefour	Mon – Sat	1000 – 2000
		1st Sat of the month	1100 – 1500
		Sun	1000 – 1600
	Queensbay Mall	Mon – Sat	1000 – 1800
		Sun	1200 – 1800
Perak
	Tesco Ipoh	Mon – Sat	0900 – 2100
		1st Sat of the month	1000 – 1400
		Sun	0930 – 1700
Kuala Lumpur
	Bangsar	Mon – Sat	0830 – 2200
	Gombak	Mon – Sat	0830 – 2200
	Taman Melawati	Mon – Sat	0830 – 2200
	Wangsa Maju (Carrefour)	Mon – Sat	1000 – 2100
		1st Sat of the month	1100 – 1500
	Mid Valley Megamall	Mon – Sat	1000 – 2100
		Sun	1000 – 1600
	KLCC	Mon – Sat	1000 – 1800
		Sun	1000 – 1800
	Ampang Point	Mon – Sat	1030 – 1800
	Selayang Mall	Mon – Sat	1000 – 1800
	Sungai Wang Plaza	Mon – Sat	1030 – 1800
	Tesco Ampang	Mon – Sat	0930 – 2100
		Sun	1000 – 1600
	Jusco Kepong	Mon – Sat	1000 – 2100
		1st Sat of the month	1100 – 1500
		Sun	1000 – 1600
	Taman Maluri (Aeon)	Mon – Sat	1000 – 2100
		1st Sat of the month	1100 – 1500
		Sun	1000 – 1600
	Taman Dagang Permai (Carrefour)	Mon – Sat	1000 – 1800
Selangor
	Puchong (Tesco)	Mon – Sat	0930 – 2000
		Sun	1100 – 1500
	Sungai Buloh (Hiong Kong)	Mon – Sat	0900 – 2000
		Sun	1100 – 1500
	Subang Jaya (Carrefour)	Mon – Sat	0930 – 2000
		1st Sat of the month	1100 – 1500
		Sun	1100 – 1500
	USJ 1 (Giant)	Mon – Sat	0900 – 1730
		Sun	1100 – 1500
	Bandar Sri Damansara	Mon – Sat	0930 – 1800
	Bandar Sunway	Mon – Sat	1000 – 1800
	Bukit Tinggi (Tesco)	Mon – Sat	0930 – 1800
	Mutiara Damansara	Mon – Sat	1000 – 1800
		1st Sat of the month	1100 – 1500
	Shah Alam Tesco	Mon – Sat	0900 – 1730
		Sun	1100 – 1500
	Alamanda, Putra Jaya	Mon – Sat	1000 – 1800
		1st Sat of the month	1100 – 1500
		Sun	1100 – 1500
	Tesco Kajang	Mon – Sat	1000 – 1800
		Sun	1100 – 1500
	Jusco Taman Equine	Mon – Sat	1000 – 1800
		Sun	1100 – 1500
	Jusco Cheras Selatan	Mon – Sat	1000 – 2000
		Sun	1100 – 1500
Melaka
	Tesco Bandar Melaka	Mon – Sat	0830 – 1700
		1st Sat of the month	1100 – 1500
	AEON Ayer Keroh	Mon – Sat	0830 – 1700
		1st Sat of the month	1100 – 1500
Johor
	Johor Bharu (Giant)	Mon – Sat	1000 – 2100
		1st Sat of the month	1100 – 1400
	Johor Bharu (Carrefour)	Mon – Sat	1000 – 2100
Negeri Sembilan
	Senawang (Giant)	Mon – Sat	0830 – 2100
		1st Sat of the month	1100 – 1500
	Giant Super Store, Nilai	Mon – Sat	0930 – 2100
		1st Sat of the month	1100 – 1500
	Seremban 2 (Jaya Jusco)	Mon – Sat	1000 – 1800
		1st Sat of the month	1100 – 1500
	Centre Point Seremban	Mon – Sat	1000 – 1800
		1st Sat of the month	1100 – 1500
Pahang
	Jalan Bukit Ubi, Kuantan	Mon – Sat	0830 – 1700
		1st Sat of the month	1000 – 1400
Terengganu
	Giant Terengganu	Mon – Sat	0900 – 1800
		1st Sat of the month	1030 – 1430
Kelantan
	Tesco Kota Bharu	Mon – Sat	1030 – 1900
Sabah
	Ujana Kewangan, Labuan	Mon – Fri	0800 – 1630
		1st Sat of the month	0830 – 1200
		Sat	0830 – 1200
Sarawak
	Sibu	Mon – Fri	0800 – 1600
		1st Sat of the month	0800 – 1230
		Sat	0800 – 1430
	Boulevard	Mon – Fri	0930 – 1800
		Sat	0930 – 1500
	Satok	Mon – Fri	0800 – 1600
		Sat	0800 – 0230

Actions that mar postal service

By YIP YOKE TENG
Photos by LOW YAT PHON

MANY may opt for e-mails instead of snail mails today but the postal service still plays an important role as handwritten letters, postcards or parcels are always appreciated by the recipients.

Even though we have entered the broadband era, the growth of online shopping that involves posting merchandise to the customers has given greater significance to courier service.

For faster delivery: A Pos Malaysia van.

But sadly, some never saw the items arriving at their doorsteps and some received unsatisfactory service, probably due to a misconception that mailing has become less important in this time and age.

A number of readers told StarMetro that their mails and parcels were lost but what irked them most was the “tidak-apa” (lackadaisical) attitude of the officers when dealing with such complaints.

Subang Jaya resident Tham Lai Yoong had her fair share of frustrating experience when trying to trace a lost parcel sent from the United States. In a desperate attempt, she visited the Kelana Jaya post office as directed by an operator manning the Pos Malaysia hotline to look for the item.

Upon arriving, the employees there tried to trace the item’s status with the tracking number and later told her that she had to check at the Subang Jaya post office. She went there, only to be told that she had gone to the wrong place and should go to the headquarters in Subang.

She took the trouble to drive to the headquarters but to her dismay, she was given the cold shoulder.

“When I told them I did not receive a mail sent by my friend in the US about a month ago, they just took a look at the tracking number and told me that it was a normal mail. So, if I did not receive it, it simply meant that it had gone missing and they could not do anything about it.”

Important task: A postmen on his way to deliver letters and parcels.

“The attitude really irked me. How could they say something so irresponsible without even checking the system for the status? After I made a fuss, they finally gave me a number to call and it was a post office in KLIA,” she said.

She said she was disappointed with the irresponsible attitude shown by the officers at the post office and which could lead to internal thefts.

William Tan from Old Klang Road also complained about the bad treatment he received when calling up Poslaju’s customer service centre.

He said he had to make several calls to the different numbers which all required him to wait while the ringing went on for minutes without anyone answering.

However, he finally managed to speak to an officer but a rude one.

A much-needed centre: The Pos Laju centre in Kuala Lumpur.

“I asked the lady why it took such a long time to answer the call. Her one-word answer “busy” was really insensitive.

“As a staff in the service industry and who is part of the frontline of our so-called National Courier, doesn’t she know anything about the basic principles of being empathic? She was not even professional in dealing with a customer,” he said, adding that the officer never apologised.

He said the experience had convinced him that the national courier was seriously lacking in professionalism, which reflected badly on the country.

Over at Cheras, resident Yong Boo Ying also commented that she sometimes had to “help the postmen do their jobs” because letters were sent to her house even though the address indicated somewhere else.

“It shows that the postmen just want to get the work done by simply putting the letters into someone’s postbox without checking the addresses carefully,” she said, adding that she sometimes did not receive her credit card statements.

“These might have also been sent to the wrong address,” she said.

From:thestar.com.my/metro/story.asp?file=/2009/9/16/central/4685189&sec=central

Pos Malaysia acts on complaints

IN RESPONSE to the complaints, Pos Malaysia Berhad investigated the complaints and issued a statement signed by the head of corporate communications Datin Rohaiza Hashim.

In Tham’s case, the company contacted her to explain that the lost item could not be traced due to the fact that it was a normal mail.

The employees who were curt were also reprimanded and others were reminded of their responsibility to be courteous and professional to customers at all times.

As for Tan’s complaint on the hotline, the company concluded that the problem arose from the telephone line setting in the Petaling Jaya branch.

The statement explained that PosLaju Petaling Jaya Branch serviced three telephone lines, enabling officers to handle three customers at any one time but when all lines were engaged, the fourth incoming call would be put on hold.

“In this instance, the caller would incorrectly assume that PosLaju staff were not picking up the call, when in fact they were attending to other calls,” she said, adding that PosLaju had reset their telephone setting to resolve the problem.

“We apologise for the inconvenience Tan experienced when calling the Customer Service Centre, PosLine at 1-300-300-300.

Please be assured that PosLine is able to entertain up to 16 customers at any one time and so the next caller will be put in the queue.

“Nevertheless, we will strive to improve the quality of our PosLine to ensure customer satisfaction and enhance efficiency in future,” she said, adding that the company had also reminded the staff to be courteous over the phone.

After checking Yong’s complaint, the company found that such incidents happened rarely but had directed postmen in the area to be more meticulous when making deliveries.

“Pos Malaysia Berhad will strive to provide the best and most convenient service to our customers.

Thus, we value the feedback and suggestions from our customers in order to improve and enhance the quality of our services,” she said.

She added that customers were welcome to visit Pos Malaysia’s website for further information or contact Customer Service Centre through PosLine at 1-300-300-300 from 8.30am to 9.30pm, Monday to Saturday (except on the first Saturday of the month) should they have any suggestions or comments.

From:thestar.com.my/metro/story.asp?file=/2009/9/16/central/20090915201058&sec=central