AirAsia Flight Delay Compensation
I was taking a flight to Incheon International Airport (IIA), the largest airport in South Korea, using AirAsia last two month ago and had an unpleasant flight experience.
My flight D7 506 from Kuala Lumpur to Incheon on the 11th September 2012 was delayed about 3 hours. The Scheduled Time of Departure was 0100hrs, Tuesday, 11th September 2012 but the Actual Time of Departure was 0358hrs, Tuesday, 11th September 2012. The total duration delay was 2 hours 58 minutes.
AirAsia is very “clever” instead putting 3 hours, it official stated 2 hours 58 minutes.
There’s a huge different of 2 minutes.
I heard the announcement about the flight delay about Ten minutes before the departure at departure hall.
During the 2 hours 58 minutes delay, we were given a bottle of mineral water and a small slice of cake to fill our stomach. It was after midnight and all shop was closed. So we all just wait for the next announcement.
Even I bought a Travel Insurance from Chartis, it’s not entitle to claim for flight delay benefit. This is because the delay must be more than 6 hours. It pays RM 150 for every 6 consecutive hours of delay
Anyway, I’m glad that AirAsia offer RM150 Credit Shell as a compensation for the delay.
The Credit Shell is just like a cash voucher. It can be use to purchase any AirAsia X or AirAsia pre-booked products/services for the existing booking.
The Credit Shell has following term and condition:
– It is valid for 90 days
– Once expired, it will be locked by the system and it is not extendable
– It is applicable for AK, FD, QZ, PQ, JW and D7 flights
– It is transferable to any Family members or friends
I’ll use the Credit Shell for my upcoming travel plan.
Anyway, I got the flight ticket to & return Incheon International Airport (IIA) at RM800 BUT I bought it one year back.
Good deal? 
AirAsia Offer:
Dear Valued Guest,
We refer to your flight D7 506 from Kuala Lumpur to Incheon on the 11th September 2012.
On the outset, we would like to apologise for the inconveniences caused as a result of the flight delay, which was due to technical reasons.
This delay was primarily undertaken in the interest of safety as rectification works had to be carried out on the aircraft prior to departure.
Due to this, the departure of your flight was then rescheduled to 0358hrs the next day.
Please be assured that this is an isolated case and that the comfort of our guests is of paramount importance to us.
To that end, we hope that you will give us another opportunity to give you a much better experience next time around.
As a gesture of goodwill, and in appreciation of any inconvenience caused, we would like to offer you a Credit Shell for the amount of MYR 150 per guest.
This credit can be used by yourself or any other person authorized by yourself, for future travels with AirAsia X or AirAsia.
You may also utilize this credit to purchase any AirAsia X or AirAsia pre-booked products/services.
Please note that the Credit Shell is valid for 3 months from the date of issuance although you may use it for flights later than 3 months
Please email to us at aax_preflight @ aasia. com if you would like to accept this Credit Shell, so that we may make the necessary arrangements.
Also, please find attached a letter confirming the retime for your travel insurance provider should you require it.
Sincerely,
AirAsia X Sdn Bhd
Air Asia X-Delay Letter-Kuala Lumpur to Incheon
Credit Shell Notification
Dear Valued Guest,
Kindly be informed that we have created a credit account as per your request.
The account’s expiry date is on the 21st December 2012
To utilize the credit amount, kindly follow the steps below:
- Logon to www airasia com
- Sign in to your member account.
- Click on ‘Make a booking’ tab and proceed to make your bookings.
- When you reach the payment page there should be four (4) tabs for payment method.
- Select the credit account option for payment. Any balance amount may be paid via your credit card.
Please make your bookings before the expiry date. However, your actual travel dates can be after the expiry date as long as our schedule is out.
Should you need further information or enquiries, kindly click here to contact us.
Yours sincerely,
AirAsia
.
airasia awesome safety measures announcement
.
.
AWESOME AIRASIA
.