Standard Chartered Bank Force the eStatement Usage
Standard Chartered Bank has force all the credit card’s customers to opt for the eStatement starting on 20 July 2010.
Their rational is to go green and do a “bit” for the environment conservation.
I think the main reason is partial due to increase of new postal tariffs for all categories of mail which take effect on 1 July 2010.
If I am not mistaken, for continue usage of paper statements, there would be some charges incur.
Can you imaging how much the bank is spending every month to all the customer when the postage rate increase 100%?
Read more on High Postage Rates Increase | Pos Malaysia
Look how nice the bank words their given rationale!
Some of the Benefits of an eStatement
•View up to 12 months of your eStatement(s) from the date of subscription
•Choose to be notified via SMS or Email alerts when your eStatement is ready
•Access your eStatement(s) via Online Banking or have them sent to a designated email address
•No charges for eStatement
I am certainly not against the Standard Chartered Bank to go green but it Should NOT at the expenses of customers.
Customer must be giving a choice to choose to continue receiving paper statement without incurring any charges.
Yes it is true with Online Banking, you no longer have to wait for the mail statement or worry about it becoming lost or misdirected at the home or office.
This is because with Internet access and a few simple clicks you have control of when and where to receive your statements.
My questions are:
How many people got proper internet access?
Do You Think It Save to do Online Banking at Cyber Cafe?
How about those who got no IT or Internet knowledge?
Do all the customers aware of Internet risk when go for Online Banking?
You can read the horror stories of phishing e-mail scam at Why It Is Easy to Fall into Online Phishing Scams and Beware of Phishing Scam
If customer fall into trap of phishing e-mail scam, who should to be blame? Customer again?
StanChart targets 200,000 with new service
PETALING JAYA: Standard Chartered Bank Malaysia Bhd (StanChart) is aiming to reach 200,000 customers in the emerging- or mass-affluent segment of the market within two years with the Standard Chartered Preferred Banking service.
The service, which was introduced yesterday, is designed to give a more personalised, exclusive banking experience and will add to the bank’s suite of offerings in the high-value segment.
StanChart consumer banking head Tiew Siew Chuen said in a press release yesterday that this segment of the emerging-affluent segment in the country represented one of the fastest growing and most attractive demographics for consumer businesses, including banking.
She said the market for this segment was large, growing and highly under-served. “There are over two million mass-affluent Malaysians and more are entering this space as the economy strengthens,” Tiew said
The service targets those with a monthly income of more than RM6,000 or investible assets of between RM72,000 and RM250,000.
Tiew said the emerging-affluent category constituted 5.7% of the population.
“From 2005 to 2009, the segment grew at a compounded average growth rate of 17% despite the challenging economic conditions of the past year,” she said.
As part of efforts to grow this service, Tiew said the bank was planning to increase the number of relationship managers in the country by another 100 by next year.
fr:biz.thestar.com.my/news/story.asp?file=/2010/8/24/business/6906437&sec=business